For any questions about personal data

Check out the FAIRTIQ FAQs on Fairtiq.com

Can we travel together with the same account?

Companion mode allows up to two people to travel with the same FAIRTIQ account and smartphone. You can purchase one additional ticket using the companion mode.

How can I use my account on a new...

Your account is linked to your phone number. If your number remains the same, you can log back into your existing account on your new phone.

For any technical question

Consult the FAIRTIQ FAQ by clicking on this link

You want to contact FAIRTIQ?

FAIRTIQ Austria GmbH, Data protection, Straubingerstraße 12, 5020 Salzburg, Austria, Or app.privacy@fairtiq.com All information on the processing of your data: https://fairtiq.com/en/confidentiality

What are your rights that can be honoured under...

Right to erasure and forgettingRectification and limitationAccess and transmission rightsRight of objectionRight to file a complaintRight to withdraw consent

What are the data retention periods?

Data relating to journeys, purchases and means of payment and information on the device according to chapter D. Personal data processed are kept for 12 months from the end of the journey for the perfo

Who are the recipients?

The data collected will be communicated to FAIRTIQ service providers, payment intermediaries, Google Pay and Apple Pay services, partner companies and academic institutions in the form of pseudonymise

What are the legal bases?

The information collected is stored in a computerized file by FAIRTIQ. The legal bases for processing are: The performance of a contractFAIRTIQ’s legitimate interest:For the continuous development o