What data is collected and for what purpose?

First and last name, date of birth in accordance with the applicable tariff conditions;Mobile phone number;Email address (required when required by applicable law and tariff regulations and if proof o

How is my personal data handled?

The app exclusively collects and processes data relating to the application and the purchase of electronic tickets and compliesthe EU General Data Protection Regulation (GDPR). The data transmitted by

Why do I have to transmit my geolocation data...

In order to correctly detect your journey, the FAIRTIQ application requires that geolocation data be transmitted continuously, even when the application is closed. However, this does not mean that thi

Can I travel with more than one person on...

Companion mode allows two people to travel with the same FAIRTIQ account and smartphone. Warning: both users must travel the same route! However, they may have a different profile (for example, an adu

By train, can I travel with my bike?

If it is possible to travel freely with one’s bicycle on the Krono, Citi and Proxi trains without reservation, the acceptance of the bicycle is subject to the assessment of the staff member accordin

Can I book a seat with FAIRTIQ?

FAIRTIQ allows you to travel in good standing without planning your ticket purchase in advance, and therefore does not offer the possibility of seat reservation.  The application allows you to travel

Can I travel in first class?

In Normandy, FAIRTIQ only allows travel in 2nd class. The offender would be in a situation of fraud and would be exposed to a fine.

Can I travel with my pet?

In Normandy, FAIRTIQ does not take into account the travel price for pets. Find the information to travel with your pet on the TER Normandie website.

I am not charged if I check in by...

You will only be charged if the FAIRTIQ algorithm identifies that you have made a journey by means of transport. You can check in, walk and then check out: you will not be charged!