How is the price of my trip calculated?
Once you have stepped out of the vehicle and stopped your journey, the application calculates the distance travelled as well as the price corresponding to the regulated rates set by each of our partne
When is the trip invoicing? When will I pay...
Trips are not charged separately from each other to ensure the best rate. The application invoices trips at a later date, either when a certain amount is reached, otherwise at the end of the month. Wi
Why is there a difference between “standard price” and...
In the FAIRTIQ application, two prices appear for each trip: The standard price, that is to say the normal price of the journey undertaken, The price charged, that is, the price that you are actually
What are the rates and benefits taken into account...
The titles configured in the FAIRTIQ application are: For the Twisto network (Caen): 1-hour ticket, 24-hours ticketFor LiA (Le Havre) network: 1 hour title, day title For Cap Cotentin (Cherbourg) netw
What if the wrong price is charged?
If the price charged seems wrong, please report the trip in question directly on the application via the button «Report a problem with this trip», or contact the after-sales service at the following
How refund requests are handled?
The credit is added to your current bill; it will be used to offset past and future trips. If, at the end of the month, the total amount of the invoice is in your favor, the remaining amount will auto
What should I do at the end of my...
As soon as you have arrived at your destination and exited the vehicle, you are required to end the trip by sliding the “STOP” button from right to left.
What should I do in case of ticket inspection?
Just click on “Display Ticket”. Your e-ticket will be displayed on the screen. Remember that the ticket is personal.Therefore, you might be asked to present an ID-Card.
What should I do in case of correspondence?
If you make a connection between two Atoumod lines in the covered territory, you do not need to stop the FAIRTIQ application: it will recognize that you have changed line and will calculate the optima
