What should I do if I cross a white...
The condition to use the FAIRTIQ application is to have a smartphone in working order for the duration of the journey (internet connection available and access to the location as well as sufficient ba
What if I can’t check in?
A network connection is essential to check-in; go back to the surface if you are underground! If you still cannot check in, you are outside the FAIRTIQ validity scope. Please consult our map to find
When should I start my journey?
Make sure to start your trip before boarding public transport! Once your journey has started, you can travel anywhere in the area of validity of FAIRTIQ.
Where can I use FAIRTIQ?
Download the FAIRTIQ map to see where you can travel in Normandy with FAIRTIQ. Just a heads-up: if you leave this area during your journey, your ticket will not be valid anymore and you might get fine
What is Atoumod post payment?
You travel freely and pay at the end of your journey. No need to enter your starting point or destination, the Fairtiq app determines your trip by geotagging your location even if you make a match: on
How tu use Atoumod post payment?
If you don’t have the FAIRTIQ app yet, download it from the App Store or Google Play. The app works on a phone with a minimum Android 12.4 or iOS 7.0 system equipped with a SIM card. To benefit f
Atoumod app: I have a new phone and I...
When you switch phones, you need to log out of the app before logging in again on your new phone. You may need to completely quit the application and restart it, see if that’s not enough, disconnect
Atoumod app: I can’t log in to my account
If you have changed your phone, you must log out of the application before logging in again on your new phone. You may have to exit the application completely and restart it, see, if this is not enoug
I have never used my ticket and wish a...
When purchasing your ticket, or later, you can ask if it is refundable.If necessary and if you have not consumed it, it will be refunded to you in an agency of the network.
